NEW TO OUR SITE? 

Some terms can be confusing, so here's a brief overview of frequently used words!

    • Opportunities: volunteer positions that are looking for your help!
    • Interests:  preferred type of volunteer work.
    • Causes: designation applied to an agency or program that is used to match volunteers.
    • Dashboard: your dashboard is your "home page "or "landing page". You can find your profile here and your impact information.
    • Looking for more? Here's the Official Glossary to help you understand site-specific lingo and use the site more effectively too! 

GETTING STARTED

  • Setting Up Your Volunteer Profile 

    1. Create an account. Begin by going to the SIGN UP button, located at the top of your screen and follow the steps.
    2. Once signed up, your profile menu is located in the top right-hand corner. To view it, click on your initials (or your profile picture, if you've already uploaded one).
    3. Your volunteer dashboard is your "home page". It contains information to help you find volunteer opportunities, view your past volunteer efforts, and see what's going on within our agency.

    How to Find a Volunteer Opportunity
    If you are not logged into the site automatically (you will need to have an account for that), you'll see the VOLUNTEER NOW button in the middle of your screen. If you're logged in automatically, you will be taken to your volunteer dashboard. From there, just click the OPPORTUNITIES button in the sidebar menu, and you'll see the same listing of opportunities. To sign up as a team, see the below instructions, questions 8 and 9.

    USING THE SITE

    1. How do I sign up for a shift/opportunity?
      Log in to select shifts by selecting OPPORTUNITIES then VIEW DETAILS then RESPOND. Some opportunities will say something like, "Once you respond to this opportunity, a staff member will reach out to make sure you're a good match for this opportunity and to provide you with more details!". These are opportunities that are unique and our staff will make sure everything is good on our end and you understand the opportunity before moving forward.
    1. What happens if I sign up for a shift but then can’t make it? How do I unregister?
      Should you need to adjust your response, please log back in to your account. On the top right-hand corner find your initials or picture, click on OPPORTUNITY RESPONSES, find the corresponding role, select from the drop down to UNREGISTER. It will automatically alert volunteer organizers of the change. Come back when you’re available for another opportunity!
      • If you feel any COVID-19  symptoms, please unregister. These symptoms may present as: fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion, nausea or vomiting, diarrhea.
    1. How will I be notified that I am confirmed for an opportunity?                                                                                                                                  You will receive a set of confirmation emails that will commence when you sign up for a shift.  You will then receive an email message the day prior to your shift.
    1. How will I know if a shift was cancelled?
      Please check your email before traveling to your volunteer opportunity in case there are any last-minute changes, we will email you in the event the opportunity is canceled.
    1. How do I log my volunteer hours?
      Build your volunteer resume by logging your volunteer hours through this site! Hours fall into two categories on the site. First, those that are associated with job role responses you've made on the site. Secondly, those that are not associated with a job role response you've made on the site ("individual hours").
      • To start, login and click on your initials on the top right hand of the screen.
      • Select TRACK HOURS and find the navigation bar VOLUNTEER HOURS and click the option to ADD HOURS.
      • In the Hour Type area, for job roles associated with the site - select YES and select from the auto-populated “needs” associated with your profile and complete the form.
      • For individual hours, click NO and it will guide you through the information needed to log those hours.
    1. How do I download and use the Volunteer Get Connected Digital App?
      The mobile app is available for Apple and Android mobile phones and you can find it in the Apple App Store and Google Play. There are three main functions of the Volunteer Get Connected mobile app: 
    • Volunteers can check in and out of shifts.
    • Volunteers can view their shift schedules.
    • Volunteers can add and view their volunteer hours (if they did not utilize check-in).

     SETTING UP A VOLUNTEER TEAM

    1. How is a team formed?
      Typically, a volunteer creates a team when signing up for an opportunity that is accepting team responses. To do so, they should simply click the opportunity's RESPOND AS A TEAM button if it is available. After clicking that button, they provide the team name and put in information for the people on the team. 
    1. How are people added to a team?
      Once a team creator has designated a team leader, the next step is to add team members. The team creator/leader can add them, or they can send out a "team join" link, which people can click in order to join the team. 

Still Have Questions?

We're here to help! Contact us at volunteers@cfcrochester.org